Why do i work in a bpo??

I would like to answer that question in my own perspective, well i prefer to work in a call center for two reasons, mainly the first one would be for monetary reason where working in a call center will have you get a high salary (though not really that high)but still its above other jobs that only requires you to have a good communication skills and that is where my second reason goes, i am really into communication since childhood and i love talking to everyone usually on the phone when i really enjoyed it during those times well i love getting to know other peoples thought and how they are feeling *you know* its not kinda big deal but i am amaze of how other people reacts and interacts....and it's a best way for me to support my family expenses ,this is the easiest job for me you just have to sit all night and listen to clients concerns sometimes they are irate but it's not a big deal for me it's a challenge for ma anyway.. and also some of my friends do work in a call center they influence me for applying in a call center , And it's a good choice working in this industry their are some fresh graduates looking for a job this the best job to be with ,And Call centers also provides good amenities such as sleeping quarters and recreation areas we all know we work at night and the industry knew it so they provide this for the safety of it's employees or agents they also provides good benefits to it's employees so that's why i choose to work in a call center..

As I'm

Patience
Persistence and resourcefulness
Calm and composed demeanor
Integrity
Emotional stability, stress tolerant, and coping
Commitment and loyalty

You must have the following skills:

v Deal Everything In Two Ways

v Improving Customer Services Through Customer Reviews

v Turn Customers Into Your Fans

v Accept The Accountability

v Art of Communication

v Customer Centric

v Capture The Customer Service Through Blogs

Economic meltdown & BPO industry

Economic recession has hit the world with vengeance. But the industry which has thrived this adversity is the BPO industry. When costs of doing work in-house has increased in the companies abroad, they have started to outsource their business requirements, which in turn has become a blessing in disguise to us.

The global economic scenario goes haywire now-a-days. People frantically talk about economic recession with a ‘what-will-be-my-future’ sort of look in their anxiety-filled eyes.

Even Nasscom, the industry association, points out that the current fiscal crisis in the United States will adversely affect the Indian BPO/IT sectors as the clients from USA would be very vigilant in their unrestricted spending on outsourcing their projects.

The revenue generated by the BPO & KPO industry in India is estimated to Rs.1,160 crores and provides employment to almost 7-8 lakh people in the year 2007-08. The largest contributor to the Indian BPO-KPO export market in 2007 is USA with a lion’s share of around 61%.

Twittermania

Do you tweet? Or, at least, do you follow tweets? I do and, although the micro-blogging website has the potential of turning you into an addict (or a twit?) it’s got its uses. More on that in just a little bit. First, a bit about what I’ve been noticing about the spread of twittering in India. It cuts across age-groups. The pleasant surprise being the number of older people, often (and wrongly, perhaps) believed to be tech un-savvy, that have taken to Twitter. Many of them are well-known people. Veteran journalists, politicians, CEOs… you’ll find them all on Twitter. And they’re pretty active too.

I find Twitter most useful for following news alerts and tweets besides getting references to interesting reads from people I follow. Here’s a list (by no means exhaustive) of tweets that I like:

The Wall Street Journal: Best source for global financial, economic and business news at wsj…

The New York Times: The main paper’s tweet is at nytimes, but I like many of their section-wise tweets like nytimesstyle, nytimesarts, nytimespolitics and so on.

The Lede (Even better than the nytimes tweet, The Lede, again from NYT, remixes the day’s news in a multimedia blog):

Wired: Hosted by the magazine’s associate editor Joe Brown. Wired addicts will love the sneak previews from forthcoming issues of the magazine. Like this one featuring Brad Pitt.

Guardian: Both guardiannews and guardiantech are great to follow but given my obsession with music, I also like guardianmusic for blogs, podcasts and other stuff related to music.

Hindustan Times: Check it out. How can you not?

N.Ram: The editor-in-chief of The Hindu is a treat to follow. Starting very early everyday, he refers you to some really interesting reads (and not all of it is from his paper!).

Pritish Nandy: His bio on Twitter says: “A chronicler of my times. Sometimes truthful. Sometimes not. But always exciting to a fault.” Nandy’s tweets focus on many Mumbai matters as well as on subjects beyond that city. The best part is that he responds to everyone and also follows a sizeable number of other tweeters.

Shashi Tharoor: I think he’s the most prolific tweeter in Indian politics. Clearly, he’s having a lot of fun in his new job as MoS in the Ministry of External Affairs and by following him, you get to share some of that!

Narendra Modi: Clearly, the Gujarat chief minister’s publicity machinery is doing good work. His tweets promote his state and his government and even during the recent incidents when large numbers of people died, Modi was tweeting about what his government was doing about it—in Gujarati! Love him or hate him, check out his tweets…

BPO----a prolong avenue

With youngsters wishing to join a BPO because they genuinely see it as a long-term career option, parents are also becoming more supportive towards this avenue. There is an increasing realisation that BPOs are just not about call centres, but about providing the right opportunities and building skills and global exposure. In a nutshell, employees in the BPO industry now get a challenging career with tremendous growth opportunities, hands-on experience of understanding different geographies, customs and cultures early in life. This experience of understanding and appreciating diversity is very valuable for their professional growth.............